Refund and Returns Policy

Effective Date: 21/06/2025

At GadgetNova, your satisfaction matters to us. However, we understand that sometimes purchases don’t go as planned. This policy outlines clearly your rights and our procedures for returns, refunds, and exchanges, aligned with UK consumer protection regulations.

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30-Day Return Guarantee

If you’re not completely satisfied with your purchase, you may return most products within 30 days of receipt for a refund or exchange, provided the conditions listed below are fully met.

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Eligibility Criteria

To qualify for a return or exchange:

• Items must be unused, undamaged, in original condition, and packaged securely in their original packaging.

• Your return request must be submitted within 30 calendar days of delivery.

• Certain items (detailed below in “Non-Returnable Items”) may be excluded due to hygiene, safety, or customisation restrictions.

Important:
All returns must first be authorised. Please do not return any item without contacting us first—unauthorised returns may not be processed.

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How to Request a Return

To initiate your return:

1. Email [email protected] clearly stating your:

   • Order number

   • Reason for return

   • Supporting evidence, if applicable (e.g., photos showing defects or damage).

2. We’ll respond promptly (typically within 1–3 business days) providing detailed return instructions, including the specific return address.

3. Upon receiving and inspecting your returned item, we’ll issue the refund or process an exchange as applicable.

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Return Shipping Costs

• Faulty, Damaged, or Incorrect items:
  GadgetNova will reimburse or cover the cost of return postage. We’ll provide clear instructions on how to return the item without incurring extra costs.

• Returns due to Customer Preference (e.g., change of mind):
  The customer is responsible for return shipping costs.
  Note: We strongly recommend you use a tracked or insured shipping method to ensure safe and verifiable return delivery. We cannot process refunds for lost or unverified returns.

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Refund Processing Time

• Refunds are typically processed within 5–10 business days after receiving and inspecting the returned items.

• Refunds are issued back to the original payment method used at the time of purchase.

• Depending on your bank or payment provider (e.g., PayPal), it may take a few additional days for funds to reflect in your account.

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Non-Returnable Items

Due to hygiene, safety regulations, and customisation policies, the following items are not eligible for return unless faulty or defective upon arrival:

• Personal care products (e.g., earphones, grooming equipment) if packaging has been opened.

• Items clearly marked as “Final Sale,” “Non-Returnable,” or customised specifically for your order.

• Gift cards and digital or downloadable software products.

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Damaged, Defective, or Incorrect Items

In the event your product arrives defective, damaged during transit, or incorrect:

• Notify us within 48 hours of receiving your item via email: [email protected].

• Please include photographic or video evidence clearly illustrating the issue.

• We’ll promptly offer an appropriate remedy, including:

  • A direct replacement at no additional cost.

  • A full refund.

  • Or another suitable solution, at our discretion.

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Additional Important Notes

• Returns must be sent exclusively to the address provided in your return authorisation email. Returns mistakenly sent to our office or registered company address may experience delays or may not be processed.

• All returned items undergo thorough inspection upon arrival. Returns failing inspection (e.g., items used, damaged by the customer, or missing parts/accessories) may be refused or subject to a partial refund deduction.

• GadgetNova reserves the right to refuse refunds or exchanges if any of these conditions are breached or suspected abuse of our returns policy occurs.

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Your Statutory Rights

Nothing in this policy affects your statutory rights under UK Consumer Rights Act 2015 or other applicable consumer protection laws. You have the right to return defective or misdescribed goods regardless of any limitations outlined above.

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Questions or Further Assistance?

If you have additional questions or need further assistance regarding returns, refunds, or exchanges, please contact us:

• 📧 [email protected]