Shipping and Delivery

đźšš Shipping & Delivery Information

At GadgetNova, we aim to make your shopping experience smooth, transparent, and worry-free. Below you’ll find detailed information on our shipping and delivery practices, timelines, and what you can expect when you order from us.

📦 Order Processing

  • Order Confirmation:
    After placing an order, you will receive an email confirmation detailing your order number and items purchased.

  • Processing Time:
    Orders are processed within 1–3 business days, excluding weekends and UK public holidays.

  • Supplier & Warehouse Handling:
    Many items are shipped directly from our trusted suppliers to provide you with the best prices and broadest product selection. Occasionally, items may require extra handling time depending on availability and warehouse location.

🇬🇧 UK Shipping Options

Standard Delivery (UK Mainland)

  • Cost: Free on all orders.

  • Delivery Time: Typically 5–10 business days from dispatch.

  • Tracking: Most orders include tracking. You’ll receive tracking details via email once your item ships. If tracking is unavailable, you’ll still receive email confirmation of shipment.

Express Delivery

Currently unavailable as we continue to develop our domestic warehouse network. Stay tuned for future updates!

🌍 International Shipping

Currently, we ship exclusively within the United Kingdom. Orders placed from outside the UK will automatically be cancelled, and payment promptly refunded to the original payment method.

📬 Multiple & Partial Deliveries

  • If your order includes multiple items, they may arrive separately due to being shipped directly from different suppliers.

  • You will receive separate tracking numbers and notifications for each shipment, when applicable.

đź“Ť Providing Correct Delivery Address

  • Please ensure your shipping information is accurate and complete during checkout.

  • Once shipped, we cannot reroute or alter delivery addresses.

  • GadgetNova is not liable for packages lost or delayed due to incorrect or incomplete customer-supplied address details.

đź•’ Delays & Service Disruptions

While we aim to deliver within stated timeframes, occasional delays may occur due to circumstances beyond our control, including but not limited to:

  • Courier delays or strikes

  • Adverse weather conditions

  • Peak seasonal periods

  • Public holidays or customs processing delays

In the event of delays, we will:

  • Keep you informed via email updates or your order tracking page.

  • Work closely with our shipping partners to locate delayed parcels.

  • Offer a replacement shipment or full refund if your item has not arrived within 30 days from dispatch, provided the delay is not due to an error in customer-supplied information.

đź“ś Pre-orders & Backorders

  • Products clearly marked as “Pre-order” or “Backorder” on the product page have extended delivery times.

  • You’ll see the estimated dispatch date on the product page at checkout.

  • These items ship as soon as stock becomes available. You’ll receive tracking details once shipped.

đź“® Missed Deliveries & Collection

  • If you are unavailable during delivery, the courier may attempt redelivery on the next working day or leave a collection card with instructions.

  • Please follow courier instructions promptly to avoid parcels being returned to us.

  • Items returned to GadgetNova due to non-collection or failed delivery attempts will incur re-shipping fees if you request re-delivery.

📦 Items Damaged, Lost, or Incorrect

Should you encounter issues with your delivery (e.g., damaged parcel, incorrect item, or non-delivery):

  • Notify us within 48 hours of delivery for damaged or incorrect items.

  • Provide photographic or video evidence, if applicable.

  • We will promptly investigate and provide solutions, such as replacements or refunds.

Refer to our detailed Refund & Returns Policy for additional information.

🔄 Returns & Refunds Related to Delivery

Our policies comply fully with your consumer rights under UK law. You are entitled to:

  • Refund or replacement for lost parcels after reasonable attempts to trace.

  • Refund or replacement for items damaged in transit.

  • Full refunds for confirmed non-delivery exceeding 30 days from dispatch.

⚠️ Customs & Import Duties (If Applicable)

  • While rare for UK deliveries, any customs duties, fees, or taxes imposed by your local authorities are solely the customer’s responsibility. GadgetNova is not liable for these charges or delays resulting from customs clearance.

đź“ž Contacting Our Support Team

If you have questions or need assistance, our customer support team is here to help:

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